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Bruin Online Webmail - Frequently Asked Questions

  1. What is web-based email?
  2. How secure is my email with Bruin Online Webmail?
  3. What browsers can I use with BOL Webmail?
  4. Can I attach files to my email messages?
  5. I cannot sign in to my Webmail account. How can I get help?
  6. How much mail can I have stored on my account?
  7. If I check my mail with Webmail, will I still be able to download my messages with Eudora, Outlook Express or Netscape Messenger when I get back to my own computer?
  8. How do I delete messages?
  9. Should Webmail be my primary e-mail client?
  10. How do I personalize Webmail with my name?
  11. I spent an hour writing a mail message and it was lost when I tried to send it. What happened?
  12. Webmail does not automatically interpret attachments or encoded mail messages
  13. Does Webmail work with attachments? It doesn't always work as I expected.
  14. Session Timeout: How do I keep my WebMail session from expiring?
  15. How do I create, delete or empty folders in Webmail?
  16. How do I use Filters in Webmail?
  17. I enabled forwarding and/or vacation notification on the old interface on the BOL Website. Though my forwarding and/or vacation notification are still active, I am not able to see the forwarding/vacation rules inside the Webmail interface.
  18. Where do I send my comments about this program?

  1. What is web-based email?

    Web-based email allows you to send and receive email thorough your Web browser. Bruin Online Webmail is available at https://mail.ucla.edu/. Simply enter your Bruin Online ID and password.

  2. How secure is my email with Bruin Online Webmail?

    We use 128bit SSL encryption. Encryption makes it very difficult for unauthorized individuals to view information traveling between computers. It is, therefore, very unlikely that anyone read this page as it traveled across the network. It is very important that you do not provide your BOL password information to anyone. If you log into your Webmail account from a public terminal, make certain that you log-out when you are finished with your session.

  3. What browsers can I use with BOL Webmail?

    At the very minimum, your web browser must support tables and Javascript. BOL Webmail has been successfully tested with Internet Explorer 5.5/6, Netscape Communicator 4/7, Mozilla 1.0-1.5, and Opera 6.0/7.0. Your browser must also be capable of connecting to 128-bit HTTPS sites (the browsers mentioned above meet this requirement), which is used to encrypt your Webmail session.

  4. Can I attach files to my email messages?

    Yes, if your Web browser supports the attachment of documents (Netscape Navigator version 4.0 and higher and Microsoft Internet Explorer version 5.5 and higher). You may send attachments no larger than 10MB. Please keep in mind that email encoding adds between 20-30% to the overall message size. Therefore, most binary attachments are limited to approximately 7MB.

  5. I cannot sign in to my Webmail account. How can I get help?

    Your username is your Bruin OnLine ID (BOLid), the portion of your @ucla.edu email address before the @ symbol. For example, in the case of jbruin@ucla.edu, the BOLID is jbruin. Your BOL password must be six to sixteen (6-16) characters in length and must contain a combination of numbers and letters. If you do not have a BOL account, you can create one at the following URL:

    If you need more assistance with your BOL account, please contact the BOL Help Desk at (310)267-HELP (4357), or at consult@ucla.edu.

  6. How much mail can I have stored on my account?

    Your email quota is 75MB.

  7. If I check my mail with Webmail, will I still be able to download my messages with Eudora, Outlook Express or Netscape Messenger when I get back to my own computer?

    Yes, as long as you did not delete your message using Webmail. If the message is still on the server, you will be able to download it using your POP mail client when you return to your computer.

  8. How do I delete messages?

    To delete messages from the server, you have to first mark them for deletion and then expunge them.

    Marking messages for deletion: In the Webmail window, click in the box next to each message to select it, and then click Delete. The window will refresh, and the message header will have a line through it. This does not delete the message. You still have the opportunity to "undelete" any message marked for deletion; just click in the box next to the message you want to keep and click Undelete.

    Purging messages: Click Purge Deleted to remove the messages that have been marked for deletion from the server. The screen will refresh, and the messages will disappear.

    NOTE: You cannot undo this step, and you won't be asked if you're sure you want to expunge the message, so be certain that you want to delete the message before doing so.

  9. Should Webmail be my primary e-mail client?

    Webmail's strength is in its ease of use and convenience -- it allows you to check on your mail from anywhere with a Web browser. But if you typically get several messages a day and want to keep copies, Webmail is probably not the best choice as a single solution to manage your messages. You can use Webmail in conjunction with another product like Eudora or Outlook Express, keeping tabs on your mail when out of the office or during school hours, and downloading the mail you want to keep on your own machine.

  10. How do I personalize Webmail with my name?

    At this time, this is not yet possible. Your 'From: address' will appear as your full name in capital letters and your username@ucla.edu. We are currently evaluating a method of changing or adding names to the From: header in a future version of Webmail

  11. I spent an hour writing a mail message and it was lost when I tried to send it. What happened?

    The most likely reason for this is, "Your session timed out". The Webmail server maintains a session with your browser, so that only you get the pages you want, and only the pages that "belong" to you. Sessions eventually time out due to inactivity between the browser and the Webmail server. If more than 60 minutes go by where there is no activity between your browser and the Webmail server (for example, if you spend a long time reading a single message, or a long time composing a message), the session will time out automatically. This is necessary to conserve resources on the Webmail server, and as a security feature in case you forget to log out on a public-use or computer lab workstation.

  12. Webmail does not "automatically" interpret attachments or encoded mail messages.

    Webmail is configured so that you must open or download attachments yourself. It does not automatically open or interpret any attachments. In addition, it does not interpret any html that appears in the body of a message.

    For example, if the message contains the text <b>Toner Cartridges!</b>, you will see the html code and not the interpreted html of Toner Cartridges!

    By enabling inline HTML, any javascript (ActiveX, Java, etc.) in the attachment will be executed by the browser. This poses a security risk that the Webmail server cannot allow.

  13. Does Webmail work with attachments? It doesn't always work as I expected.

    Webmail does work with attachments, but slightly differently than other, non-web-based email clients. If you are used to mail clients that automatically display attachments of various types, you will find that Webmail behaves differently. Webmail does not do any automatic conversion of attachments.

    In order to view an attachment, when you click on the "View" link for the attachment, your browser will be responsible for opening up an application to display the attachment. If your browser recognizes the attachment type and is configured to handle it, an application or browser plug-in will start up and display the attachment. If it doesn't handle the attachment correctly, you can either try to configure your browser to do so, or simply download the attachment via the disk icon and read the file as you might usually do on that machine.

    When you send an attachment, the Webmail server may not be able to determine the type of the attachment. Attachments are encoded, and in general, the type must be correct in order for a recipient to read (view or download) the attachment easily. When using Webmail to send an attachment, be sure to check whether the attachment type is shown correctly before you send it. The type is likely to be correct if the file you are attaching has a "standard" file name extension, such as ".html" or ".htm" for a file containing HTML and .doc for Word files.

  14. Session Timeout: How do I keep my BOL WebMail session from expiring?

    When you are composing a message, you are interacting with your local computer, and not with the Webmail server. The server recognizes this as inactivity and your session may timeout.

    If you are using Internet Explorer, please clear your web cache by clicking on Tools, then click on 'Delete Files' in the 'Temporary Internet Files' section. Put a check in the box next to 'Delete all offline content' then click okay. If that does not alleviate the problem, try updating your version of Internet Explorer to version 5.5 or 6.0 with high-encryption (128bit). Any time you encounter a 'Page cannot be displayed' error, hit the 'Refresh' button to retry the page.

    If this does not resolve the problem, please try using the latest Netscape browser to use Webmail.

  15. How do I create, delete, and empty folders on Webmail?

    Instructions on how to create, delete, and empty folders is available at http://www.bol.ucla.edu/services/webmail/docs/folders.html.

  16. How do I use Filters in Webmail?

    Instructions on how to filter mail on the server is available at http://www.bol.ucla.edu/services/email/filtering/.

  17. I enabled forwarding and/or vacation notification on the old interface on the BOL Website. Though my forwarding and/or vacation notification are still active, I am not able to see the forwarding/vacation rules inside the Webmail interface?

    You will need to recreate your old forwarding rule and/or vacation notification inside the Webmail Filters interface if you want to view your old settings. Instructions are available at:

  18. Where do I send my comments about this program?

    You can send your comments to consult@ucla.edu. We welcome your input, and will refer to it when we add enhancements to this service