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Virtual Private Network (VPN) FAQ

  1. How do I know if I need the VPN?
  2. What is my login for the VPN?
  3. Do I still need to use my Internet Service Provider when I use VPN?
  4. What Operating Systems do you offer technical support for?
  5. What Operating Systems do you have VPN Clients available for?
  6. I am using a Dell laptop using Windows 2000. I am sure I downloaded the root certificate. But when I press import, I can't select the root certificate.
  7. I use BOL dial-up. After I installed the VPN client, my Bruin OnLine dial-up did not function correctly.
  8. I set everything exactly as told. Why does it still not work?

  1. How do I know if I need the VPN?

    If you answer YES to any of the following questions, you should use the VPN.

    • Do you use your laptop to access the Wireless Network? In some cases, you will need to use the VPN to establish a connection to the Wireless Network
    • Are you connected to the internet from a non -UCLA IP address (not dialed up to Bruin-OnLine, or not on-campus), and need to access UCLA restricted web resources? You have the option of either using the campus Proxy server, or using the VPN.

  2. What is my login for the VPN?

    Please enter in your UCLA Login ID and your password. For example, if your email address is jbruin@ucla.edu, your UCLA Logon ID is jbruin.


  3. Do I still need to use my Internet Service Provider when I use VPN?

    Yes. The VPN does not provide you with a connection to the Internet. Once you are connected (via dialup, wireless, cable modem, DSL, etc.), VPN provides a secure connection between your computer and the UCLA network.


  4. What Operating Systems do you offer technical support for?

    We offer technical support for Windows 95/ME/2000/XP, and Mac OS 10.x. Though we do offer VPN clients for other Operating Systems, we do not offer any technical support for it. It is "use at your own risk."

    NOTE: Bruin OnLine discontinued VPN support for OS 9 on June 30th, 2005. You can get more information here.


  5. What Operating Systems do you have VPN Clients available for?

    We have VPN clients available for:

    • Windows 98/ME/2000/XP
    • Mac 10.x
    • Windows NT
    • Linux 2.2.x/2.4.x
    • Solaris

  6. I am using a Dell laptop using Windows 2000. I am sure I downloaded the root certificate. But when I press import, I can't select the root certificate

    Make sure that your VPN is not running. Right click on the VPN shortcut and select the Properties. In the Target, type in "C:\Program Files\IntraPort Client\client.exe" instead of "C:\Program Files\IntraPort Client\win2k_client.exe." Then try to import your root certificate.


  7. I use BOL dial-up. After I installed the VPN client, my Bruin OnLine dial-up did not function correctly.

    Make sure that your VPN is not running. Go to your Control Panel, and go to your Network Connections. Right-click on your LAN or Wireless Connection. Click on Properties. Under the General tab, select QoS Packet Scheduler, and click on the Uninstall button. After you reboot your computer, Uninstall the VPN client. You can reinstall the VPN client and everything should work normally.


  8. I set everything exactly as told. Why does it still not work?

    Some ISPs block the usage of VPNs for security reasons. Please contact your ISP to see if this is the case.