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9/6/2006: BOL Mail Server Performance Issues UPDATE

9/19/06: Bruin OnLine continues to migrate affected users off of the server in question. We expect that all affected users will be migrated no later than Monday, September 25, 2006. We apologize to users still experiencing performance problems.

9/8/06: One of the mail servers supporting Bruin OnLine mail services experienced a hardware failure, resulting in poor mail service performance for users on the affected server. The CTS Engineering staff has taken corrective measures in order to minimize the performance issues being experienced by the users whose accounts reside on that server. Over the next couple of days, Bruin OnLine will be migrating users off of the affected machine to a replacement server. We expect that all affected users will have mail service restored to pre-existing levels no later than Tuesday, September 12, 2006.

We sincerely apologize for the inconvenience this issue has caused. We expect to replace the hardware in the entire Bruin OnLine mail storage cluster by the Winter quarter. Thank you.

One of the backend BOL mail servers is currently experiencing performance issues. The CTS Systems Engineering staff is working on resolving the problem. Users on the affected server may experience erratic performance during peak usage periods, including connection failures, delayed receipt of mail, and delayed forwarding services. Only users whose accounts reside on the server in question will experience these performance issues. No mail will be lost as mail is queued for delivery upon receipt.

We apologize for any inconvenience this might cause. BOL is planning hardware upgrades to the entire backend mail cluster in the near future to avoid related problems. We thank you for your patience.

If you have any questions, please contact the BOL Help Desk at (310)267-4357, option 1, or at We thank you for your understanding.