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Bruin Online Webmail - Troubleshooting FAQs

Troubleshooting Questions:

  1. I cannot sign in to my Webmail account. How can I get help?
  2. I spent an hour writing a mail message and it was lost when I tried to send it. What happened?
  3. Webmail does not automatically interpret attachments or encoded mail messages
  4. Session Timeout: How do I keep my BOL Webmail session from expiring?
  5. I enabled forwarding and/or vacation notification on the old interface on the BOL Website. Though my forwarding and/or vacation notification are still active, I am not able to see the forwarding/vacation rules inside the Webmail interface.
  6. My mailbox is over quota but it is not allowing me to delete messages.
  1. I cannot sign in to my Webmail account. How can I get help?

    Your username is your UCLA Logon ID, the portion of your @ucla.edu email address before the @ symbol. For example, in the case of jbruin@ucla.edu, the UCLA Logon ID is jbruin. Your UCLA Logon ID password must be six to sixteen (6-16) characters in length and must contain a combination of numbers and letters. If you do not have a UCLA Logon ID, you can create one at the following URL:

    If you need more assistance with your BOL email account, please contact the BOL Help Desk at (310)267-HELP (4357), or at webmail@ucla.edu.

  2. I spent an hour writing a mail message and it was lost when I tried to send it. What happened?

    The most likely reason for this is, "Your session timed out". The Webmail server maintains a session with your browser, so that only you get the pages you want, and only the pages that "belong" to you. Sessions eventually time out due to inactivity between the browser and the Webmail server. If more than 60 minutes go by where there is no activity between your browser and the Webmail server (for example, if you spend a long time reading a single message, or a long time composing a message), the session will time out automatically. This is necessary to conserve resources on the Webmail server, and as a security feature in case you forget to log out on a public-use or computer lab workstation.

  3. Webmail does not "automatically" interpret attachments or encoded mail messages.

    Webmail is configured so that you must open or download attachments yourself. It does not automatically open or interpret any attachments. In addition, it does not interpret any html that appears in the body of a message.

    For example, if the message contains the text <b>Toner Cartridges!</b>, you will see the html code and not the interpreted html of Toner Cartridges!

    By enabling inline HTML, any javascript (ActiveX, Java, etc.) in the attachment will be executed by the browser. This poses a security risk that the Webmail server cannot allow.

  4. Session Timeout: How do I keep my BOL Webmail session from expiring?

    When you are composing a message, you are interacting with your local computer, and not with the Webmail server. The server recognizes this as inactivity and your session may timeout.

    If you are using Internet Explorer, please clear your web cache by clicking on Tools, then click on 'Delete Files' in the 'Temporary Internet Files' section. Put a check in the box next to 'Delete all offline content' then click okay. If that does not alleviate the problem, try updating your version of Internet Explorer to version 5.5 or 6.0 with high-encryption (128bit). Any time you encounter a 'Page cannot be displayed' error, hit the 'Refresh' button to retry the page.

    If this does not resolve the problem, please try using the latest Netscape browser to use Webmail.

  5. I enabled forwarding and/or vacation notification on the old interface on the BOL Website. Though my forwarding and/or vacation notification are still active, I am not able to see the forwarding/vacation rules inside the Webmail interface?

    You will need to recreate your old forwarding rule and/or vacation notification inside the Webmail Filters interface if you want to view your old settings. Instructions are available at:

  6. My mailbox is over quota but it is not allowing me to delete messages. How can clear up space in my mailbox?

    Please see the following page for issues regarding your BOL mail quota: