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Technical Support

Technical Support

  • Who can I call with BOL problems?

    For questions and problems regarding the BOL system, you should call (310) 267-HELP (4357).

    • Option #1 on the phone menu is for technical support
    • Option #2 on the phone menu is for account related questions

    For more information on how to get help with Bruin OnLine, access http://www.bol.ucla.edu/help/.

  • Where can I e-mail questions concerning BOL?

    You may e-mail questions about the Bruin OnLine system to consult@ucla.edu. You can expect a reply to most e-mails within 2 working days.

    For more information on how to obtain help with Bruin OnLine, access http://www.bol.ucla.edu/help/.

  • What information should I provide when seeking help?

    Please provide the following information to the BOL Help Desk when contacting us:

    • Your UCLA Logon ID
    • The operating system and version installed on your computer
    • The version of the software you are having problems with
    • The exact error message you are receiving
    • The exact time you are getting the error
    • Your Internet Service Provider (ISP) and how you connect to the Internet

  • Where is the Bruin OnLine Help Desk located?

    The Bruin OnLine Help Desk is available to support walk-in BOL consulting. The BOL Help Desk is located at Kerckhoff Hall, Suite 124.

  • Who do I contact if my dorm or departmental network connection is not working properly?

    If you reside in the residence halls (dorms) you will need to contact the Student Technology Center (STC) to fix your network connection. They can be reached at x5-3400 (825-3400).

    For more information about the STC, access www.resnet.ucla.edu.

    If you are working from a departmental workstation, you will need to contact the department's Computer Support Coordinator (CSC). To find your department's CSC, access the CSC contact list; for more information about the CSC program in general, access http://www.csc.ucla.edu/.

  • How do I get off a mailing list that I never subscribed to?

    Sometimes, you can be subscribed to mailing lists by a friend. The first e-mail message that you receive from these types of mailing lists usually include an introduction about the list and a way to unsubscribe from the list. If this is the case, all you need to do is follow the instructions from the e-mail message (usually this will entail going to their Web page and unsubscribing, or sending a reply to the message indicating that you want off the list).

    However, sometimes your e-mail address can be taken from the Internet and added to "spam" e-mail lists. A "spam" e-mail is generally defined as an unsolicited mailing, usually to many people. Unfortunately, it is difficult to block this sort of e-mail from reaching you. Most spam marketing attempts gather e-mail addresses from a variety of different sources. The primary sources are newsgroups, web pages, and mailing lists. If you have ever posted an article to a Usenet newsgroup, posted a web page, or joined a mailing list, it is possible (or even likely, depending on how often you post to newsgroups, and how many web pages or mail lists you belong to) that your address is in circulation. If the spam mail has originated from UCLA, you can forward the message to abuse@ucla.edu. You must include headers in the email in order for BOL to help.

  • Where can I get additional technical support?

    Student Technology Center

    If you are living in On-Campus Housing and are having difficulty getting connected via an Ethernet connection, please contact the Student Technology Center.

    Computing Support Coordinator

    If you are connected from a departmental network and are having difficulty, please contact your department's Computing Support Coordinator (CSC). To find out the name of your CSC, visit CSC Program Homepage or call the BOL Help Desk at (310) 267-HELP (4357), option 1.

    BOL System Hardware Problems

    If you believe there is a problem with the BOL system, call the BOL Help Desk line at (310) 267-HELP (4357), option 1.

    Please note: If you are in the process of setting up the Bruin OnLine software or have never run Bruin OnLine successfully, any difficulties you encounter are probably not due to problems with the Bruin OnLine system; improper setup of your Bruin OnLine software is the most likely cause. Contact the BOL Help Desk during normal business hours for assistance.

    Other Technical Support Computer Hardware Questions: