Contacting Bruin OnLine

The Bruin OnLine Help Desk is available to provide support for BOL-supported software and services. There are several ways to contact us for assistance.

Things to Remember When Contacting the Help Desk

In order to better assist you, we need specific information about you, your computer, and the problem that your having. Please have the following information when you contact us:

• Your UCLA Logon ID. Please note that this is the part of your email address before @ucla.edu.
• if your email address is anything other than @ucla.edu, then it is not a Bruin OnLine email account.
• If you cannot remember your UCLA Logon ID, please provide your 9-digit University ID number
• Bruin OnLine will never ask for your password. Do not provide your password to anyone over the phone or via email.
• The operating system and version installed on your computer.
• The version of the sofware you are using.
• Your Internet Service Provider (how you connect to the Internet).
• The exact error message you are getting.
• The exact time you are getting the error.

Bruin OnLine: Email Technical Support

Please be sure to provide the information listed above when emailing us.

• consult@ucla.edu
• We can also be reached via our Web Help Form.

Bruin OnLine: Telephone Technical Support

We are at (310) 267-HELP (4357).

• For technical support, select Option 1.
• For account-related issues or assistance with mailing lists or abuse, select Option 2.
• Our current phone hours are always listed on our home page.

Bruin OnLine: Walk-in Consulting

• The BOL Help Desk is located in Kerckhoff Hall, Suite 124.
• Our current office hours are always listed on our home page.